Global Business Services
Vilnius is home to a matured yet growing Global Business Services (GBS) sector that is characterized by the diversity and truly international scope of the services it provides.
The city’s GBS community mixes a strong Scandinavian banking presence with a growing number of global brands like Moody’s, Mckesson, Nasdaq and Western Union.
Overall, the sector provides support to global operations in over 35 different languages and supports functions as diverse as IT, Finance, Legal Support, and Customer Support for a wide range of services.
3rd globally
For digital / technological skills availability
Source: IMD World Competitiveness Yearbook, 2020
Best in CEE
As a location for GBS 6 years in a row
Source: Shared Services and Outsourcing Awards 2020
Over 35
Different languages used in the sector
Source: Invest Lithuania, 2020
Over 23,000
ICT specialists in Vilnius
Source: Lithuanian statistics, 2019
24% increase
Of the IT talent pool since 2015
Source: Lithuanian statistics, 2018
Favourable Business Environment
- 58% of all centres supply services in two or more languages, while the Vilnius GBS sector provides support in over 35 different languages.
- English is the most widely used language, with the use of Nordic languages steadily increasing. In addition, the use of German rose thanks to the substantial inflow of new investments from the US and Western Europe.
- Vilnius-based GBS centres provide truly global support. Europe is the market most served by Lithuanian GBS centres, but 39% of GBS centres serve three or more regions.
- IT, Engineering and Finance are the most common sectors served by Lithuanian GBS centres.
- Multi-functionality is widespread, and 94% of GBS centres in Vilnius perform two or more functions.
- IT, Customer Service, Finance and Accounting are the most common functions performed.
Source: Invest Lithuania, GBS report 2020
Ecosystem
- Invest Lithuania – the official agency for FDI and Business Development providing assistance with decision-making, business establishment and development.
- Intelligent Process Automation community – key GBS industry stakeholders developing talent together and moving up the value chain.
- Intelligent Process Automation (IPA) meetups – regular meetups for industry leaders and IPA experts to exchange knowledge and share best practices.
Business services for IT companies
Business services for financial and insurance institutions
Business services for manufacturing companies
